Shipping Policy

Effective Date: Dec 14, 2025

This Shipping Policy outlines how orders are processed and delivered at Rhightforall Store. We aim to provide clear, consistent, and transparent shipping information aligned with our store settings.

1. Shipping Destination

We currently ship to:

  • United States only

We do not offer international shipping at this time.

2. Order Cut-Off & Handling Time

  • Order cut-off time: 2:00 PM (Pacific Standard Time – UTC -8)

Orders placed before the cut-off time may begin processing on the same business day.
Orders placed after the cut-off time will begin processing on the next business day.

Handling time: 3–5 business days
Handling days: Monday – Friday

Handling time refers to the time required to prepare, pack, and hand off your order to the carrier.

After placing your order, you will receive:

  • An order confirmation email
  • A shipping confirmation email with tracking information once your order has been dispatched

3. Transit Time & Delivery

Transit time: 3–5 business days
Shipping days: Monday – Friday

Estimated total delivery time:
     6–10 business days (handling + transit)

Delivery times may vary depending on:

  • Carrier operations
  • Weather conditions
  • Holidays
  • Delivery location

4. Shipping Fees

We offer simple and transparent shipping rates:

  • Flat-rate shipping: $5.99 (USD) for orders under $75
  • Free shipping: Orders over $75

Shipping fees are clearly displayed at checkout.

5. Carriers & Tracking

We ship using trusted carriers operating within the United States.

Once your order is shipped:

  • A tracking number will be provided via email
  • Tracking updates are managed by the carrier and may take time to appear after shipment

Carrier selection depends on logistics conditions such as package size, destination, and service availability.

6. Shipping Issues & Exceptions

Incorrect Address:
If an order is returned due to an incorrect or incomplete shipping address, you may be responsible for additional shipping costs for reshipment.

Delays:
Unexpected delays may occur due to weather, carrier issues, or high shipping volumes.

7. Contact Information

If you have any questions regarding shipping, please contact us:

  • Email: [email protected]
  • 601 W 62nd St, Los Angeles, CA 90044
  • Opening Hours: Monday – Friday, 8:00 AM – 5:00 PM (UTC -8)

8. Delivery Delays

Please ensure that all shipping information provided at checkout is accurate and complete. Incorrect or missing details may cause delays in processing or delivery.

Delivery delays may also occur due to:

  • Carrier disruptions
  • Weather conditions
  • High shipping volume
  • Public holidays

We appreciate your patience in such situations.

9. Holiday Shipping

During peak seasons such as Halloween, Christmas, and other major holidays, shipping times may be extended.

  • Orders may take an additional 2–8 business days beyond the estimated delivery window
  • This is due to increased demand and carrier workload

We recommend placing orders early during holiday periods to avoid delays.

10. Refused or Undeliverable Packages

If an order is returned to us due to:

  • Refusal of delivery
  • Unclaimed package
  • Incorrect or incomplete shipping address

You may be responsible for:

  • Additional shipping costs for reshipment
  • A reasonable restocking fee (if applicable)

11. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it:

  • Please check with neighbors or your local area
  • Wait an additional business day, as carriers may mark items as delivered before final drop-off

If the package is still missing:

  • Contact the shipping carrier to file a claim
  • You may also contact us for assistance

Claims should be reported within a reasonable timeframe after the expected delivery date.

12. Force Majeure (Emergency Situations)

We are not responsible for delays caused by events beyond our control, including but not limited to:

  • Natural disasters
  • Severe weather conditions
  • War, strikes, or government restrictions
  • Carrier service interruptions

In such cases, delivery timelines may be extended, and we appreciate your understanding.